Choosing a care home is an important decision to make and to help you do so please look at the testimonials from our residents and their families. Read the stories of those who have lived with us happily for many years.
Anne H (Daughter of Resident) story
A few months ago my very independent dad suddenly lost more of his mobility. He went into Lady K initially for respite to allow me time to make suitable arrangements for him. He’s a very private person who is not one for socialising and prefers to have his meals in his room. He soon became comfortable with the lovely staff that to our amazement he decided that it would be best if he could stay. We didn’t think that this was possible but with the help, support and kindness of the managers and staff dad is now a permanent resident. A few months further down the line he is now occasionally taking part in a few activities and may go out on the next trip. Ideally he would like to be back in his home it’s a big change in his life but he’s doing really well, he’s safe and looked after 24/7. I can’t thank everyone at Lady K enough for everything they do
Care Home Review: Published on 20 August 2026
Susie H (Niece of Resident) story
When my elderly aunt made the decision to move into a care home after the death of her husband she and I chose Lady Katherine Housing and Care as I was familiar with the home and knew if its good credentials; we were not to be disappointed. My aunt’s frail physical condition but sharp mental acuity was a deciding factor in her choice of living quarters – a self contained ground floor flat with full board and care and with easy access to beautiful, tranquil grounds.
Her food was excellent; freshly prepared and nutritious. My aunt’s medication was professionally administered and managed and any concerns arising were referred to both of us. The home’s weekly GP visit means that any resident with non urgent issues can be checked out. More serious concerns are swiftly addressed. Staff at Lady Katherine are kind, professional and well trained in their specific roles. On my many visits to Lady Katherine I witnessed a standard of care second to none overseen by its wonderful leaders. Thanks
Care Home Review: Published on 19 August 2026
Tim P (Son of Resident) story
My mum recently spent four weeks in respite care at Lady K and had a very positive experience. The staff were kind, caring, and attentive, helping her settle in and feel comfortable throughout her stay.
Mum has mild dementia, and the team took the time to get to know her, treating her with dignity and respect. She was also suffering from leg ulcers when she arrived, and thanks to the excellent care she received, they cleared up during her stay.
Mum thoroughly enjoyed her time at Lady K and speaks very highly of the staff. We are extremely grateful for the care she received and would happily recommend the home to others.
Care Home Review: Published on 15 August 2026
Jemma H (Daughter of Resident ) story
We feel very lucky to have found Lady Katherine Housing and Care – it feels a really special place. The team of carers are kind, compassionate and caring. The management team seem very proactive and have a good awareness of the needs of Mum. The activities programme is varied and runs daily throughout the week. Mum particularly likes the links with the local community – the local school children visit weekly and there is a weekly communion service in the home.
The setting is lovely. The meals are great.
It feels a happy place.
Care Home Review: Published on 25 July 2026
Kirsten S (Niece of Resident) story
Absolutely excellent care home, so welcoming and friendly, my Uncle has settled in well. We feel that as a person suffering with dementia that he still has some freedom to walk round the courtyard and also mix with non dementia people, something that wouldn’t have been possible anywhere else.
He always looks clean and happy and he says he’s never eaten so well in his life!
It’s a great relief to see him happy, warm, safe and making friends.
Excellent service!
Kirsten.
Care Home Review: Published on 12 January 2026
Richard H (Son of Resident) story
During a very difficult time with our family we needed to find care for my mother who suffers with Alzheimers Disease as my father was very ill. Lady Katherine went to great lengths to accomodate her for respite at very short notice. Mum has been with them now since April and remains there long term. We are so grateful for the incredible support all of the carers and staff show to mum. She is very settled and there is always positive and stimulating activities for all the residents. Always welcoming when we visit and we feel great comfortable knowing that mum is very safe and well cared for in her new home.
Care Home Review: Published on the 25th July 2026
Yan D ( Son ) story
Exception care provided for my mother from an exceptional team. There’s nothing that the team wouldn’t do to make my mother feels comfortable, just ask. My mother was nervous when she first went in, unable to communicate with the team due to language barrier. However, she becomes more confident each day and tries her best to communicate 5 weeks in. I can’t thank Lady K enough for lessen my burden in looking after my mother. Thank you to the whole team.
Care Home Review: Published on the 19th April 2026
A C (Daughter of Resident) story
My mum is staying at Lady Katherine Housing & Care for respite care and I couldn’t be more grateful. The staff are incredibly kind, caring, patient, supportive and compassionate treating mum as well, if not better, than I could myself. Mum’s health has improved greatly during her stay. Leadership team and staff are all very approachable and easy to communicate with. If there are any minor issues they are dealt with quickly – nothing is too much trouble. Highly recommended.
Care Home Review: Published 10th November 2025
Kirsten S (Niece of Resident) story
Absolutely excellent care home, so welcoming and friendly, my Uncle has settled in well. We feel that as a person suffering with dementia that he still has some freedom to walk round the courtyard and also mix with non dementia people, something that wouldn’t have been possible anywhere else.
He always looks clean and happy and he says he’s never eaten so well in his life!
It’s a great relief to see him happy, warm, safe and making friends.
Excellent service!
Care Home Review: Published on 12 January 2026
S S (Independent Living Resident) story
I was granted a place for independent living at this address in November 2024. From the first communication with the Deputy Care Manager and her team, I have experienced the utmost kindness and courtesy. The accommodation is quiet, comfortable and well-heated, and the option of various services like cleaning, tasty and well-prepared hot meals, and full respite care, the facilities are wonderful. I would not hesitate to recommend Lady Katherine facilities to anyone worried about their loved ones. They will be happy and well cared for by clean, well maintained and wonderful staff. I cannot praise them enough for their welcome and kind support.
Care Home Review: Published on 28th January 2025
D W (Daughter of Resident) story
We have recently moved Mom into Lady Katherine Care Home from another care home where Mom was a resident for nearly 3 years. We were very concerned for Mom’s well-being at her previous home as staffing levels were unacceptable and we felt Mom was being neglected. I had heard only good reports about Lady Katherine’s home so I decided to pay a visit and I’m so glad I did. From the moment I met the manager and staff I have been shown such kindness and understanding. It’s not an easy process having to move a dementia patient but they have handled the process professionally and efficiently. The difference in the care my mom is now receiving is such a relief to me. Daily activities help my mom’s well-being and carers are always there to help her. Nothing is too much trouble including a constant supply of tea and biscuits! The level of care is outstanding I could not be happier.
Care Home Review: 28th January 2025
Linda J B ( Daughter of Resident ) story
Lady Katherine Care Home is situated in the countryside, with historic beginnings. A warm welcome, caring staff which she observed when choosing to stay long term since 2018.
She was always treated with respect, dignity and love by all the staff, especially at difficult times. The home, in its cleanliness, laundry and housekeeping was always excellent.
The management team’s communication and face-to-face contact kept us well-informed.
The special occasions are celebrated in style. There were daily activities to participate in, but latterly she enjoyed the singing at each opportunity.
As her days faded, the palliative care she received from the staff was exemplary. The constant care, personal attention, and every aspect throughout was given with the utmost compassion, gentleness and kindness that anyone would wish for their loved one to receive. I and my family will be forever grateful for each and every day my mother spent with you all.
Thank you.
H B (Partner of Resident) story
“The building has a lot of history and certain areas could do with modernising.
I appreciate that this would be difficult to do. The entrance area and downstairs toilet are small and often congested.
It is good that the residents are all together in the lounge rather than alone in their rooms. The choice is there for them, however.
The staff are always cheerful and helpful to visitors and residents. Many of the staff have worked there for a long time so management would appear to be good.”
Lisa B (Daughter of Resident) story
My mum came for respite care for 2 weeks in August enabling us to have a holiday break.
I found the staff to be very kind, caring and responsive. The accommodation is very private, a stimulating environment with the added bonus of being in a truly beautiful and peaceful setting. To me, it seemed like a proper home rather than just a care facility.
Thank you, we have already booked another stay!
PH- Resident story
“We visited a friend at Lady Katherine’s over 20 years ago and were impressed with what we saw then. Subsequently, after the pandemic, we decided we needed a break and came here for a week of respite care. Living in an apartment much in need of modernisation, we still enjoyed the beauty of the complex with its links to the church and the school, with lovely countryside all around us. At the end of our visit, we came to the conclusion that, should our health or changed circumstances mean that we needed greater personal care, then we would hope that we could return to Lady Katherine’s.
Two years later that did happen, we returned and were delighted to discover that we would eventually be able to move into a newly renovated apartment. The dedication and kindness of all the staff is exemplary and we know that whenever a problem occurs it will be dealt with efficiently and with very real care and concern.”
“I consider I have received the most attentive care from all the carers but especially from the administrator of all the facilities in the care home. I offer my most sincere gratitude to him for all his dedicated attention to my well-being and health.”
RM-IL Resident - August 2024
BE- IL Resident story
“Following my diagnosis of; Cancer, Heart Disease, and Oesteoarthritis in early 2023 it was deemed necessary for me to move to a Care Environment. Having personally selected Lady K Leveson as my new home, I am pleased to offer my review after living in The Court for over a year.
I have no future plans or foreseeable reason to relocate and am pleased to call “The Court” my Home.
I have witnessed continual improvement to all Services, (at differing paces). All listed services are Good. The Trustees, Management, and Staff combined are striving to provide Excellent Service. I shall be happy to provide future updates to this review as each Service becomes “Excellent” (of which I have no doubt).
PS. Looking forward to the next 350 Years.”
My father has been resident at Lady Katherine Housing and Care, Temple Balsall for about a year and in that time the staff have been incredibly helpful. They have often gone beyond what they are required to do and have always been ready to help me and my sister with either advice or practical help which has made a huge difference.
P W (Son of Resident) - August 2024
The team at Lady Katherine managed the transition of my Father into their care with ease and efficiency. This was a very traumatic time for our family and their sensitivity and support went a long way in making it as painless as possible. Since his first week in June 2024, we have seen him settle and the staff really take him into the Lady K Family, something very special and wonderful to be a part of and we feel blessed to have him in such a loving and safe environment. Dad had settled within a month and is now happy and content with all his new extended family and friends. I would recommend Lady Katherine and their amazing team of staff to anyone who needed to make this huge and very difficult step as our experience has been more than we could have imagined. Thank you to every single person in the team, we appreciate you.
Helen Y (Daughter of Resident) - August 2024
AH (Husband of Resident) story
I visited several other providers in the area and chose this one because of the demonstrably superior quality of the staff, accommodation, quiet and attractive surroundings that could provide my wife with the love and help she needed. The choice was made because we have been happily married for 69 years and my wife deserves the best.
Mary’s story
Mary has been a member of our community for almost 20 years and is always one of the first to welcome new residents. Living at Lady Katherine Housing and Care has enabled her to continue living independently, but also take advantage of the active community within the Foundation – regularly attending the church and other social events. Mary describes Lady K as her home; where she is very well looked after by supportive and caring staff.
My mother has been a resident at Lady Katherine since 2020. She is extremely happy there. The care, kindness and compassion at Lady Katherine is outstanding. It is run extremely professionally. All the staff at Lady Katherine really care – nothing is too much trouble. It is a fun environment too, with lots of activities. I would also say Lady Katherine’s communication with me has been exemplary. I am a huge fan of Lady Katherine.
Mary B (daughter of resident) - September 2023
It’s a home full of love.
Sue (daughter of resident) - July 2023
My mother had to move from another care home recently, and I was worried it would be very unsettling for her. However the staff and setting have been amazing and Mum couldn’t be happier. The atmosphere is very ‘home-from-home’ and her room is spacious and cosy with incredible views of the 13th century church and peaceful gardens.
Susan A (daughter of resident) - February 2023
Janet’s story
Previously a very successful Head Teacher, awarded with an MBE, living at Lady K has allowed Janet to stay in touch with a school community – through our links with Lady Katherine Leveson Primary School. She joins the school church service most Thursdays and the children happily greet her. She regularly joins in with activities and trips, particularly enjoying visits from our Care Manager’s dog Sprocket.
Pat & Brian’s story
Brian first came to Temple Balsall as an evacuee during World War Two to stay with his maternal aunt. During this time there was a thriving farm on the site of the Foundation, remains of which can be seen today just along the path from Temple House, and Brian’s aunt and uncle were the tenant farmers. Brian later met his wife Pat at a dance in Coleshill and he introduced her to Temple Balsall, where they became regular visitors to the Sunday teas. It seemed fitting that they should choose Lady Katherine Housing & Care when the time came for a little more support, with such a special link to the place and their son living close by. Pat and Brian take advantage of the flexibility of care, allowing them to live in their own flat with their own front door, but having staff on hand when needed.
Jean moved to Lady K from another local care home and said she immediately felt at home here. She very much enjoys the home cooked meals and taking part in the activities on offer.
Jean (a resident) - June 2022
My mother has been a resident for nearly four years at Lady Katherine. She is happy in her home and despite her declining health always has a good word to say about all the staff. From my point of view the staff are always kind and nothing is too much trouble. I am kept up to date if there are any concerns and my requests are dealt with speedily and with a professional and caring attitude.
JT (daughter of resident) - October 2022
My mother is extremely well cared for in this lovely care home. The staff are wonderful and the setting by the church and beautiful grounds is perfect for her.
LE (daughter of resident) - September 2022
