Our Data Privacy Notice

The Foundation of Lady Katherine Leveson

Lady Katherine Housing & Care

Privacy Statement


  1. What is a Privacy Statement


A Privacy Statement explains what information we hold about you, why we hold it and how we protect it for you.


  1. Your personal data – what is it?

Personal data relates to a living individual who can be identified from that data.  Identification can be by the information alone or in conjunction with any other information in the data controller’s
possession or likely to come into such possession. The processing of personal data is governed by the General Data Protection Regulation (the “GDPR”).

  1. Where we collect your information

We collect information about you from different places including:

  • directly from you on assessment or on application for a flat and whilst delivering your care
  • on entering into a contract or agreement with yourself / your family member
  • from medical professionals dealing with you / your family member’s medical needs
  • from Solihull MBC social and residential care professionals
  • information required to support you / your family during your stay at Lady Katherine Housing & Care

As you will be aware the information we collate about you is available for you to view in your / your family members care plan documents.

In addition, we hold information on staff currently working or who have worked at Lady Katherine Housing & Care which is collected during the recruitment process and subsequently to be able to administer your employment including your pension.

  1. The type of information we collect and hold

The personal information we hold on you will be relevant to the care services we provide for you or your relative, including:

  • name, address, phone numbers and e mail for both you and your next of kin and family contacts
  • your daily care needs,
  • medication and prescriptions,
  • medical appointments and treatment information
  • payment details

For staff, this information would also include Inland Revenue details, employment history, DBS details and information collected during your employment with the Foundation.

  1. How we use your information and who we share your information with

Primarily, we will use the information to ensure you or your family member receives the best possible care here at Lady Katherine Housing & Care.  This will involve maintaining our regulatory, statutory and financial records.

We will use your information and contact details to inform you of news, events, activities, fundraising and services that may be of interest to you related to Lady Katherine Housing & Care, the charity of the Foundation of Lady Katherine Leveson and the Temple Balsall community unless you specifically ask us not to.

We may share your personal information with DBS checked volunteers, care professionals including doctors, nurses and other practising medical and social care professionals to ensure your wellbeing.  Where possible we will also consult with yourself or your next of kin / family member.

  1. How long do we keep your information

We keep your information for as long as we need it for the purposes for which it was collected.   This will vary depending on the type of information.  We are governed by our legal requirements for keeping historical care records and statutory financial information.  Also, our insurance company requires a minimum period of time for care records and legal contracts to be kept in our secure storage.

  1. Your rights

You have the right to:

  • Request a copy of your personal data which the Foundation holds about you;
  • Request that the Foundation correct any personal data found to be incorrect or inaccurate;
  • Be removed from any communications relating to information on news, events, activities, fundraising and services related to Lady Katherine Housing & Care, the charity of the Foundation of Lady Katherine Leveson and the Temple Balsall community.


  1. Contact Details

If you have any queries on this information then please direct your query in the first instance to The Care Manager for queries on Lady Katherine Housing & Care and the Bailiff for queries on The Foundation of Lady Katherine Leveson.

You can contact the Information Commissioners Office on 0303 123 1113 or via e mail https://ico.org.uk/global/contact-us/email or at the Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF.

Our Social Media Policy


Removal of inappropriate posts on our social media platforms such as Facebook, Twitter, Instagram.

In-order for us to remove inappropriate posts on our social media sites we will remove content containing any of the following:

  • Racism of any kind.
  • Politically motivated content.
  • Hate speech.
  • Credible threats or direct attacks on an individual or a group.
  • Nudity or other sexually suggestive content.
  • Content that contains self harm or violence.
  • Fake or imposter content.
  • Direct selling of goods or services or disguised selling.
  • Anything that could be deemed offensive.
  • Fundraising not specifically authorised by the Foundation or St. Marys Church.


Contact Details

Care Office, Lady Katherine Housing and Care, Kenilworth Road, Temple Balsall, B930AL

You can contact the Information Commissioners Office on 0303 123 1113 or via email https://ico.org.uk/global/contact-us/email/ or at the Information Commissioner's Office, Wycliffe House, Water Lane, Wilmslow, Cheshire. SK9 5AF.


What Our Residents Say


Picture of resident


I came here three years ago, and do not regret my decision to give up my flat near Peterborough. Now I am in sheltered housing and enjoy the mix of being alone in my flat and also mixing quite a lot with other residents. The church life is a bonus and the carers are always cheerful and ready to help!
Ruth Williams


Picture of resident


The friends I have made at the Court, and the people who work here have helped to make this wonderful old place my home.  My relations all think I am lucky.
Mary Little



Picture of resident


I have been a resident here for several years. I find it all so peaceful and everyone so kind and helpful"
Mary Goode






Where it All Began

The Foundation of Lady Katherine Leveson - Care


Lady Katherine's Legacy

Henry VIII gave the manor of Temple Balsall to his last wife, Queen Catherine Parr, and eventually it came to Robert Dudley, Earl of Leicester and later to his grand-daughters, Lady Anne Holbourne, and her sister Lady Katherine Leveson.

Lady Katherine Leveson died in 1674.  Under the terms of her will she left a bequest to erect 20 almshouses.

The first residents moved in five years later and we have been offering care to older people from that time. 

Originally built by William Hulbutt at a cost of £960, the almshouses were substantially rebuilt during the early 18th centrury.


Lady Katherine Leveson


Since that time, rebuilding of the Master’s house, continual repair and refurbishment have achieved the beautiful, more practical buildings, we have today.

We now offer homes to both men and women in 16 sheltered appartments and 29 residential care apartments, some of which are for double occupancy.

At Lady Katherine Housing and Care we provide a secure and caring environment which meets the individual needs of each resident. We have 29 residential apartments, some of which are in the Courtyard and some in the former Master’s House. All have en suite facilities.



“Our mission and purpose is to offer care, comfort, nurture, respect and dignity within an environment which is both safe and stimulating”


Caring for over 300 years 

The Foundation of Lady Katherine Leveson
Registered Charity no. 1146710
Temple Balsall, Knowle, Solihull, West Midlands B93 0AN

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